All orders are processed within 2 to 4 business days (excluding weekends and holidays). Once your order ships, you'll receive a tracking number via email. Standard shipping takes 3 to 7 business days depending on your location. Please note: We are not responsible for lost, stolen, or marked-as-delivered packages. Once it leaves our hands, it’s in the care of the carrier. If your package is missing, contact USPS or UPS directly to file a claim.

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges unless an item arrives damaged or incorrect. If there’s an issue with your order, email us at [insert your email] within 3 days of delivery. Be sure to include your order number and photos of the item so we can review and resolve it.

We take fraud seriously. Any unauthorized chargebacks or payment disputes will result in a permanent ban from shopping with Kaykay Cosmetics. We encourage customers to reach out to us directly with any concerns before contacting your bank — we’re happy to help and make things right.